Get help

If you need assistance with Thermo Tracki, please use one of the channels below. For urgent site/mission-critical issues, mention "URGENT" in the subject.

@
Email
thermotrackiapp@gmail.com
Click to open your email client.
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Support hours
Mon–Fri, 9:00 – 18:00 (local time)
We aim to respond within 24 business hours.
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Report a bug / Send logs

Use the quick report form below — this will open your email client pre-filled with the details. Please include device model, Android version and a short description of the issue.

Tip: Attach screenshots or logs by replying to the support email after it opens.

Privacy & Terms

View our privacy policy: https://thermotracki.com/privacy.html

By contacting support you agree to share diagnostic information needed to investigate the issue. For legal or data requests, please include "Data Request" in the subject.